1. Acceptance of terms
By making a purchase on the CakeDouce website, the customer acknowledges having read, understood and accepted these Terms of Sale.
2. Products
All our products are handmade.
Since each creation is made by hand, slight variations in colour, texture, decoration or presentation may occur. These differences are part of the handmade character of our products and are not a defect.
The photos shown on the website are for illustration and inspiration only. The final product may vary slightly.
3. Orders
An order is only considered confirmed once the required payment and CakeDouce’s confirmation have been received.
CakeDouce reserves the right to refuse an order in case of limited availability, incomplete information or any other exceptional situation.
4. Prices
All prices shown are in Canadian dollars.
Applicable taxes are calculated at checkout.
Prices may change without notice. However, the price confirmed at the time of ordering is guaranteed.
5. Payment
Payment is required at the time of ordering, unless otherwise stated.
Accepted payment methods are those shown on the website.
6. Allergens
Our products are prepared in a kitchen that uses, among others:
- milk;
- eggs;
- wheat;
- tree nuts;
- peanuts;
- soy.
Despite all precautions, we cannot guarantee the absence of traces of allergens.
It is the customer’s responsibility to inform us of any allergy before placing an order.
7. Storage
As our products are perishable, we recommend following the storage instructions provided with each order.
CakeDouce is not responsible for product quality if it has not been stored as recommended.
8. Transport
CakeDouce’s responsibility ends as soon as the order is handed to the customer or to the person authorized to pick it up.
Any damage caused during transport, handling or storage is the customer’s responsibility.
9. Force majeure
CakeDouce cannot be held responsible for a delay or inability to fulfil an order due to an event beyond its control, including a major power outage, a natural disaster, a government closure, a fire, an accident or any other force majeure situation.
10. Governing law
These terms are governed by the laws in force in the province of Quebec and the applicable laws of Canada.
Any dispute will be submitted to the competent courts of the province of Quebec.